Support

Questions, bugs or ideas from your child: we read every message.

How do I open the parent settings?

On the town map, press and hold the gear in the top corner for 3 seconds, then complete the grown-up check. In the settings you can turn sound and hints on or off, see your subscription, restore purchases and read the privacy policy.

What is free and what needs a subscription?

Building the doll, the town map, the rooms at home, the dentist and part of the clothes, food and park games are free. Items with a small crown open with a subscription. New subscribers get a free trial first. You can close the subscription screen at any time and keep playing the free part.

How do I restore my subscription on a new device?

Open the parent settings and tap Restore purchases. Use the same Apple Account you subscribed with.

How do I cancel the subscription?

Subscriptions are managed by Apple. On your iPhone or iPad open Settings, tap your name, then Subscriptions, and choose Pompomia. You can also get there from Subscription in the app's parent settings. If you cancel during the free trial, you will not be charged.

Where are the snapshots saved?

Snapshots taken with the camera button stay inside the app on your device. They are not uploaded anywhere. Deleting the app deletes them.

Does the app work without internet?

Yes. Internet is only needed to buy or restore a subscription.